Loading...
Home 2018-11-28T08:03:30+00:00

The Importance of Multi Channel Selling Platform Support

Why multi channel selling platform support matters more than ever? How multiple support benefit you, your business, and your customers? Read and find out!

Would a buyer today make a trip to stand in long line at the service counter to have an issue resolved or to ask a question? Not likely. The customers today have so many options for getting in touch with their favorite brands and online stores. Besides the old school call centers, more and more businesses are opening up their service channels to offer a customer support in various forms such as social media, online chat, text messaging, and etc. giving them an edge against the rivals through multi-channel support.

Get in touch
LAST ARTICLES
EXPLORE FACILITIES

Providing more than one support channel demand an extra budget, staff, and infrastructure, depending on the products you sell, as well as, the size of your customer base. As with most investments, the gains of implementing a solution outweigh the expenses.

It’s not just your brand that stands to benefit from offering more options. The customers will also way away happier and more satisfied with multiple channels to meet their needs, increasing loyalty, and retention in the long-run. Read more on how to get multi-channel ecommerce software without complication.

The multi-channel selling platform support can benefit you and your customers with:

LAST ARTICLES
enjoy your products

– More appropriate channels to fit the situation: While it may be cheaper or convenient for your brand to provide only one support channel, it may eventually hurt your productivity in the future. Offering a range of services, give customers flexibility and it allows sellers to save money and time by finding the best and most appropriate channel for the best-suited and quickest support service.

– Increased loyalty & retention: The multi-channel support gives you the opportunity to meet customer needs in different ways and give them more options to connect with you and your brand. This will automatically increase customer satisfaction, reduce time-to-resolution, and improve customer loyalty. As a matter of fact, over 60% of the customers say personalized customer care has a huge impact on their loyalty to companies.

– More options: Not only does providing different support channels give your customers more ways to reach you, but it also shows that you care enough for your business and for your customers to provide them. While email and phone support channels are expected of modern businesses, using channels such as messaging apps, mobile messaging, live chat, social media, video or in-app support will also help you pleasure customers with choice and convenience.

EXPLORE ACTIVITIES

Regardless of the business you are running, using a multi channel selling platform and multi channel support is important if you want to succeed in the online business world. Through a multi-channel support, the customers can have a personalized experience and a chance to enjoy your products.

Get in touch
business

Sharing is Awesome, Do It!

Share this post with your friends

Sharing is Awesome, Do It!

Share this post with your friends
close-link